Frequently Asked Questions

Jaldi is a South Asian grocery store based in the United States that specializes in providing authentic products from India, Pakistan, Bangladesh, Nepal, Bhutan, and Sri Lanka. We are a one-stop shop for customers looking to bring the vibrant flavours and aromas of South Asian cuisine into their kitchens.

At Jaldi, we offer a wide range of authentic South Asian groceries that reflect the rich cultural diversity of the region. Our products include traditional spices and masalas, lentils and legumes, rice and grains, flours, oils, ghee, sweets, snacks, frozen food, fresh produce, and much more.

To view the deals and offers available at Jaldi, you can visit our website or mobile app and navigate to the “Special Savings” section. Here, you will find a wide range of products on sale, as well as promotional offers and discounts that can help you save on your favorite South Asian groceries. Our “Special Savings” section is updated regularly, so be sure to check back often to see the latest deals and offers.

We provide our customers with a tracking number for their order once the order has been confirmed, packed and dispatched from our warehouse. This tracking number will allow you to monitor the status of your order and estimated delivery date. 

We apologize, but once an order has been placed, it is typically not possible to cancel or modify it. We strive to process and ship orders as quickly as possible, which may limit our ability to make changes once an order is submitted. However, if you have any concerns about your order, please do not hesitate to contact our customer support team for assistance.

We currently do not accept returns or refunds for our products. However, we understand that issues may inevitably arise with your orders  and we want to ensure that our customers are always satisfied with their purchase.

In the unlikely event there is an issue with your order, please contact our customer service team, and someone will be happy to assist you. We are committed to providing the best possible customer service and will work with you to resolve any issues that may arise.

If there is an issue with the product you received, please contact us within 48 hours of receiving your order. Please provide us with your order number and a brief description of the issue, and we will respond promptly to help resolve the problem.

Please note that in some cases, we may require additional information or photos to be submitted to process a claim. We appreciate your understanding and patience in these instances.

We strive to ensure that every customer is satisfied with their purchase from Jaldi, and we will do our best to make things right.

We offer free nationwide shipping for orders over $100. For orders between $0.00 and $99.99 USD, we charge a flat rate of $7.99 for nationwide shipping. Please note that there is no minimum order value for shipping. If you have any further questions about our shipping policies, please do not hesitate to contact our customer service team.

We are pleased to inform you that we are able to facilitate transactions through various payment methods, including credit and debit cards such as Visa, Mastercard, and Amex, as well as payments through the trusted and widely used PayPal platform.

We are pleased to offer same-day delivery for all local delivery orders, ensuring that your package is delivered promptly and efficiently to its intended destination.

For local delivery orders, we offer same-day delivery through our partnership with Bringg, a platform that connects us with reliable last-mile delivery couriers to ensure your package arrives quickly and safely. For nationwide delivery orders, we utilize the services of trusted shipping companies like Shippo and Easypost to ensure timely and efficient delivery to all locations across the United States.

If you are not able to be home to accept your delivery, you can choose to have your order left at your doorstep or with a designated neighbor or front desk if you live in an apartment building. Alternatively, you can reschedule your delivery for a more convenient time. Please note that some items, such as frozen or perishable goods, may require refrigeration upon delivery and should be promptly stored in the appropriate conditions.

We offer local delivery to customers residing in the New Jersey area with the zip code 08823. Additionally, we provide nationwide delivery services across the entire United States.

To create an account, click on the hamburger menu located in the top right corner of the screen. Select the "Account" option and then click on "Create Account". You will be prompted to fill out the required fields on the Account Registration form, including your name, email address, and a password of your choosing. Alternatively, you can sign up using your Google or Facebook account for a quick and seamless registration process. By creating an account, you will be able to view your order history, track your shipments, and save your payment information for future purchases.

To change your password, begin by clicking on the hamburger menu located in the top right corner of the screen. From the drop-down menu, select the "Account" option and log in to your Jaldi account. Once you have accessed your account, navigate to the "Settings" section and select "Reset Password." Follow the instructions provided to change your password, being sure to create a secure and memorable new password.

We are pleased to offer a convenient way to view your past orders. To access your order history, please click on the hamburger menu located in the top right corner of your screen and select "Account." Once you have accessed your account, click on the "Orders" tab to view a list of your previous orders. From here, you can review the details of each order, including the order date, items purchased, and shipping information.